Fraktpolicy

Shipping Policy

At Kieanah, we aim to make the delivery process clear and convenient from checkout through arrival. We use DHL to transport orders and provide shipment tracking throughout the delivery process.

When Your Order Ships

After your payment has been approved, your order will be prepared for dispatch.

Please allow 1–3 business days for handling and preparation. Orders may require additional time during major promotions, holidays, or periods of increased demand.

Once your parcel has been released for shipment, tracking information will be sent to you.

Estimated Arrival

The time it takes for an order to arrive depends on the destination and the selected DHL service.

International orders typically require around 5–12 business days after dispatch. Delivery estimates do not include the order preparation period.

While we make every effort to meet these estimates, unforeseen circumstances such as customs processing, weather, transportation interruptions, or local delivery conditions may affect the final arrival date.

Delivery Charges

Shipping charges, where applicable, will be presented during the checkout process.

The cost may vary based on the destination and the requirements of the shipment. You will be able to review the applicable charge before completing your purchase.

Shipment Tracking

A tracking number will be provided once your order has been dispatched.

You can use this information to monitor the movement of your parcel. Tracking details may take a short time to become active after the shipment enters the DHL network.

Duties and Taxes

Orders shipped internationally may be subject to import procedures in the destination country.

Any customs duties, taxes, clearance fees, or other charges required by local authorities are generally the responsibility of the recipient unless otherwise specified.

These charges are established by the destination country and are not controlled by Kieanah.

Address Requirements

Please make sure your shipping address is complete and accurate before submitting your order.

Kieanah is not responsible for delivery issues resulting from missing or incorrect information supplied at checkout.

If you need to make a change to your address, contact us as soon as possible. We will try to accommodate your request if the order has not yet been handed over to DHL.

Delivery Exceptions

In some cases, a parcel may experience a delay, be held for additional information, or require further action from the recipient.

If your tracking information indicates a delivery exception or remains unchanged for an extended period, please contact us. We can help review the available shipment information and work with DHL when necessary.

If Your Order Arrives Damaged

Please examine your package when it is delivered. If the parcel or its contents appear to have been damaged, keep the original packaging and take photographs showing the condition of the shipment.

Send the relevant details to our customer service team promptly so we can evaluate the issue and assist you accordingly.

Returned Shipments

A package may be returned to Kieanah if delivery cannot be completed, including cases involving an incorrect address, repeated unsuccessful delivery attempts, or other delivery restrictions.

If a returned parcel needs to be shipped again, additional shipping fees may apply.